RSM Field Agent Training Guide
The Retail Stock Manager (RSM) Field Agent Training Guide is a practical manual developed by Aibinex Technologies to help field agents confidently introduce RSM to business owners, support new customer registrations and provide effective onboarding assistance. The guide explains the responsibilities of an RSM field agent and provides step-by-step instructions covering: - Understanding RSM and its benefits to businesses. - Identifying potential customers and approaching business owners professionally. - Demonstrating RSM features and explaining their practical benefits. - Assisting customers with registration and initial business setup. - Helping business owners add products, stock and business records. - Explaining subscription plans and available features. - Providing basic training and customer support. - Conducting follow-up visits and maintaining customer relationships. - Handling common customer questions and escalating technical problems. - Following professional conduct, privacy and data protection practices. This guide is designed to help RSM field agents deliver consistent, professional and reliable customer onboarding services. **Prepared by Aibinex Technologies.** Website: https://aibinex.com RSM Platform: https://rsm.aibinex.com Email: info@aibinex.com WhatsApp Support: +2349036856568
PDF · 324.4 KB · Version November 2026